Health Ombudsman

What does the Health Ombudsman deal with at PZU

As the Health Ombudsman, I endeavour to strengthen relationships with patients and better understand their needs. The function I perform is unique in the entire private healthcare and insurance market in Poland.

My role is primarily to listen to patients and help them find the best solutions. I support our clients at every stage of their care experience - from the moment of purchase to their visit or examination at the medical institution.

On a daily basis, I analyse the issues raised by patients, objectively assessing the quality of the service and the procedures used. Close contact with patients also enables me to have a real impact on the development of new service solutions and healthcare products.